At luxury138, your privacy is more than an obligation — it is a core commitment we have upheld from day one. This document clearly and transparently explains how we collect, use, store, and protect your personal data as a member of our platform in Malaysia.
Luxury138 operates in full compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Every piece of data collected has a clear and lawful purpose, and you have the right to know, access, and correct your data at any time.
All communications between your device and luxury138's servers are secured with 256-bit SSL encryption — the same standard used by Malaysia's leading banks such as Maybank and CIMB to protect online financial transactions.
We clearly inform you of every type of data we collect, why it is collected, and how it is used. luxury138 does not collect data silently or without your knowledge.
Luxury138 has never and will never sell, rent or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are merely its responsible custodian.
You have the right to access, correct, transfer, or request deletion of your personal data from luxury138's systems. Such requests may be submitted to our privacy team and will be processed within 30 days.
In the event of any security incident involving member data, luxury138 is committed to notifying affected members within 72 hours of the incident being detected, in line with international best practices for data protection.
This Privacy Policy is published by luxury138 and applies to all registered members and visitors to the website https://luxury138.biz. It outlines our privacy practices regarding the collection, use, storage, protection, and disclosure of your personal information when using our platform and services.
By registering as a luxury138 member or continuing to use our platform after the updated effective date of this Privacy Policy, you are deemed to have read, understood and agreed to all terms stated herein. If you do not agree with any part of this policy, please discontinue use of the luxury138 platform and contact us to close your account.
This Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. In the event of any conflict between this policy and applicable Malaysian law, Malaysian law shall prevail.
Luxury138 acts as the data controller for personal information collected from members in Malaysia. All privacy-related enquiries may be directed to our Privacy Officer at: privacy@luxury138.biz
Luxury138 collects only the personal information necessary to deliver services that are safe, efficient, and compliant with regulations. We do not collect excessive or irrelevant data beyond the scope of the services we offer.
| Data Type | Primary Purpose | Retention Period | Deletable? |
|---|---|---|---|
| Identity Information | Account verification, KYC | 5 years after account closure | Conditional |
| Contact Information | Communication & Support | Throughout active account | Yes |
| Transaction Records | Financial regulatory compliance | 7 years (statutory requirement) | No |
| Game Data | Services & VIP Programme | 3 years | Yes |
| Technical Data / IP | Security & Fraud Prevention | 12 months | Yes |
| Analytics Cookies | Platform improvements | 6 months | Yes |
Every piece of data collected by luxury138 serves a specific, legitimate, and proportionate purpose. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
Luxury138 does not share, sell or transfer your personal data to third-party marketing companies for advertising purposes unrelated to luxury138 services. You will not receive promotional emails from other companies as a result of your luxury138 membership.
There are certain situations where luxury138 needs to share some of your data with trusted third parties. All such data sharing is strictly for legitimate service operations and not for any commercial marketing purpose.
To process your deposits and withdrawals, luxury138 is required to share the relevant transaction information with payment gateway providers that are registered and licensed in Malaysia. This information is limited to data necessary for transaction verification only and does not include other sensitive details.
Slot, Live Casino, and e-sports game providers partnered with luxury138 may receive the minimum game activity data required to deliver their services. All such providers are bound by strict data protection agreements.
Luxury138 may be required to disclose member data to Malaysian authorities (such as the Royal Malaysia Police, MACC, or the Insolvency Department) upon receipt of a valid court order or official request in the course of a criminal investigation. In such cases, we will disclose only the minimum information necessary.
All third parties that receive luxury138 data are required to sign a Data Processing Agreement (DPA) and are subject to periodic privacy audits. They are prohibited from using your data for any purpose other than what has been agreed upon with luxury138.
Luxury138 continuously invests in security infrastructure to ensure that our members' personal and financial data is protected at the highest level technically achievable.
All personal data stored in luxury138 systems is encrypted using AES-256 encryption. Access to member data within internal systems is strictly limited on a need-to-know basis — only staff who genuinely require access to carry out their duties are permitted.
Luxury138 does not store any credit or debit card information in our systems. All e-wallet and online banking transactions are processed directly through licensed payment gateways that comply with PCI-DSS standards. This means your bank account numbers and e-wallet details are never stored on luxury138 servers.
As a luxury138 member in Malaysia, you have the following rights regarding your personal data under Malaysia's PDPA:
To exercise any of the above rights, submit a written request to privacy@luxury138.biz stating the right you wish to exercise and your account details. luxury138 is committed to processing all requests within 30 working days.
Luxury138 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and maintain the security of your login session.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the luxury138 platform.
Luxury138 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or new service features. Members will be notified of any material changes via their registered email address at least 14 days before the changes take effect.
For any enquiries, complaints, or requests relating to your data privacy at luxury138, you may reach us through the following channels:
With 256-bit SSL protection, full PDPA compliance and a strict no data-selling commitment, luxury138 is the safe and responsible online casino platform of choice for Malaysians.
No card or bank account details are stored in luxury138's systems.